I would like to wish you and your loved ones much blessings, you are all in our thoughts and prayers. It is a time for us to consider community over self and for all of us to change our routines and habits.

The safety and welfare of our clients and employees are paramount. Upon monitoring the global spread of the COVID-19, Eye Q Optical has further enhanced our health and safety standards and procedures to ensure your safety in our offices and that of our team.

In our efforts to keep our employees and clients safe, we have developed a COVID-19 Response Plan, which outlines our response to the outbreak. These efforts will allow us to continue to provide the quality eye-care service and attention you are accustomed to.

We rely on your continued support in cooperating with our team as we ascertain further details, prior to and upon your arrival, regarding your general health and travel history. Please avoid visiting our locations should you feel unwell in any way or have traveled recently or been in contact with someone displaying possible COVID-19 symptoms. Please call to advise us and we’ll be happy to reschedule your appointment accordingly.

Some of the measures we are employing to mitigate the local transmission of the Coronavirus include:

• No more than one guest is allowed during your visit, guests beyond this amount, or based on the in-store amount, may be asked to wait outside.
• Masks are mandatory for entry.
• Contact lens fittings can be done at this time, but if you just need to reorder please call us or order online.
• Increasing the frequency and intensity of our cleaning and sanitization protocols.
  • All clients and team members are greeted with hand sanitizers upon entry to our locations and its use is mandatory to gain access.
  • All surfaces including but not limited to door handles, chairs, and counters are sanitized every 20 minutes and our equipment prior to, during and after every use.
  • All frames have been sanitized and our usual try-on for yourself policy has been suspended. All frames are now handled strictly by the Eye Q team, reducing the risk of contamination. Please indicate frames of interest to any of our team members, who will assist with fitting.
  • All frames are sanitized before and after trial.
• Hygienic practices and protocols have been shared with the team. Our team is encouraged to stay home if they experience associated symptoms, feel unwell, or come into contact with persons with symptoms or a risky travel history.
• Our hospitality service has been suspended until further notice. However, we will provide water for persons in need using disposable cups.
• As best as possible, we endeavour to maintain the recommended social distancing requirements in our interactions with you. During examination and the fitting of eyewear however, we do have to enter your personal space and will do so as quickly and hygienically as possible. We do understand if you are not comfortable with this and look forward to serving you after this threat is over.

We are constantly brainstorming to identify ways to conveniently provide you with the requisite support for your eye-care needs. We encourage you to adhere to the best practice protocols provided by the Ministry of Health and Wellness to protect yourselves and families from the threat of this virus.

Thank you for choosing Eye Q, we know you have a choice, and your continued support and understanding is greatly appreciated.

Make the “Intelligent Choice” and be safe.

Respectfully Yours,

Dr. Aron Wohl

CEO Eye Q Optical